FAQ
Q: Why must I use a Taobao Agent? A: Taobao Agents resolve the three obstacles international buyers have: payment, communication and shipping. Payment via credit card or Paypal is not possible on Taobao. Even if payment was possible, negotiating communication and shipping would make you cry. Using a good Taobao Agent means no tears, and only happiness for you.
Q: Can I buy from any shops on Taobao? A: Yes, you can buy from any shops. We suggest that you look out for their reputations and ratings.
Q: Is there any danger to buying on Taobao? A: As long as you stay away from the too-good-to-be-true, you will probably be fine buying stuff on Taobao. But, you need to be aware of one major annoyance: sellers frequently post products they do not have in stock. It happens all the time, and it can really ruin your day.
A: No, but minimum service charge is S$5 per order.
A: Sorry, we are not responsible for the quality of your purchase. If there's any problem with the items, please contact us asap. And we'll help you communicate with the seller. Sometimes, the cost for returning the item to the seller for exchange or a full refund is higher than the item price, so you might want to get a partial refund from the seller if the seller send a wrong item or the item is faulty or has minor problems.
A: Sorry, we can't. As we receive a big volume of parcels every day, we don't have sufficient manpower to check each parcel. To avoid a longer turnaround time, we don't open up your parcels and directly ship to Singapore and pass to you as what it should be.
A: Yes, we can help you buy pirated products such as bags, apparel, discs, books, etc. But please limit to a maximum of 5 pcs each time.